Offer

Proxima plus

Proxima plus IP PBX Server is a VoIP platform for call centers, hotels, hospitals, industrial sites and service companies. It is dedicated for medium and large enterprises and institutions, supporting intensive inbound or outbound telephone traffic or requiring a telecom system for up to 2,000 people, working in one or multiple locations.

Intelligent Call Distribution with call queuing, voicemail, advanced voice menu scenarios and practically unlimited numbr of simultaneous calls enable professional handling of even intensive phone traffic.

Proxima plus is an attractive alternative for external call recording systems - records up to several dozen of simultaneous calls. It can be configured as a pure IP PBX, fully using VoIP technology, serve as a multi-channel GSM gateway or VoIP-GSM gateway. An innovative See Who’s Talking solution will enrich daily telephone contacts thanks to the video transmission.

Proxima plus gives you even more possibilities in a small, compact and universal casing.

Scheme
Key features
Call center
Savings
Control
Integration
Configuration
Dimensions
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Proxima plus as the centre of an ICT system

Proxima plus IP PBX Server as the centre of an ICT system

Proxima plus - Key features

Unlimited number of simultaneous calls.
Embedded multi-channel call recording.
Call queuing and Intelligent Call Distribution with professionally recorded system messages and euphonious melodies.
Networking of Platan Libra, Proxima plus and Proxima servers.
Multi Phone – possibility of connecting up to four phones (including the mobile phones) on one extension number – NEW!
Smart Callback (NEW!)
Innovative See Who’s Talking solution – video calling available to any number of users, Platan Video Softphone.
See Who Wants to Come in – support of IP video door phones and Platan Video Viewer free app. (NEW!).
Teleconferences, conference rooms.
Boss-secretary scenario (limited access to privileged users).
Full freedom of services and extensions numbering.
Local and remote web-based management.
Runs on Windows, Linux and Mac OS X thanks to an application based on the Java environment.
Integrated internal voicemail for all users.
Voicemail Plus – 8 group voicemail inboxes allowing to leave a voice message for a group of users (NEW!).
PZK® Cost Management Programme.
User Zone accessible via a web browser.
Remote access for installers via MyServer platform.
Integrated multiple GSM cards – cheap calls to mobile networks.
Controlling external devices – automatically or using any phone.
Support of call center Naso CC, CRM, taxi, hotel software and other via PCTI protocol and Platan TAPI.
Compact, universal casing which can be hung on a wall or mounted in a 19” RACK cabinet (only 1U of height!).

Call center in Proxima plus server

call schemes - multi-level voice menu system distributing the incoming calls with IVR (Interactive Voice Response); practically unlimited number of freely defined call schemes; up to 1 hour of messages included;
possibility of leaving voice messages also for a group of users, e.g. the commercial office workers, in Voicemail Plus; the messages can be accessed by all group members and/or managed by a Supervisor in Platan CTI app. – NEW!
queuing callers waiting for a connection – with information about the position in the queue and the expected waiting time;

Call queuing in Proxima plus IP PBX Server

professionally recorded system messages and euphonious melodies;
up to 25 callers listening to one voice announcement;
Intelligent Call Distribution:
- Uniform Call Distribution (UCD),
- distribution to the group according to the selected topic,
- distribution on the basis of the calling line identification presentation CLIP - Automatic Call Distribution (ACD),
- call forwarding to other extension, mobile phone or voicemail system when the user is busy, logged out or fails to answer,
- Black Lists of intrusive calls,
- numbers with VIP status - defining the queue priority numbers etc.,
- time for notes - time for call answerers within Hunt Groups to make a note after each call, enter data to the databe etc., no concecutive calls will be directed to this answerer for the defined period.

Automatic Call Distribution (ACD) and Interactive Voice Response (IVR)
within the Proxima plus IP PBX Server

embedded recording of up to 30 simultaneous calls with Agent 003 app;
possibility of enabling call recording at any IVR level;
precise choice of users, lines and type of calls (incoming, outgoing, internal) to be recorded - NEW!
"never record" option for selected users (e.g. directors) - NEW!

Browsing and playing the recorded calls in Agent 003

global phonebook with up to 3000 entries
128 individual phonebooks
See Who's Talking - Calling Line Identification Presentation (CLIP) on all phones displays and in Platan CTI software
support of dedicated Naso CC software - with system of advanced statistics and extended call centres features
support of Taxi123 software for taxi corporations

PZK® Cost Management Programme

Penny application - individual and group billing
Calls statistics in tables and graphs

Graphic presentation of calls in Proxima Penny module

Integrated GSM cards - cheap calls from analogue phones to mobile phones
I/O card - control of external devices (up to 8 inputs/8 outputs)
Up to 2000 individual accounts
Up 1000 DDI (Direct Dialling In) numbers
Call buffer up to 100,000 records
Restrictions on outgoing calls to limit the unwanted calls
Up to 2000 virtual extensions
ARS/LCR - Least Cost Routing with more than two thousand national and international prefixes freely devided between four LCR tables

VEK® VoIP Cost Eliminator:

Access to cheap Internet telephony without additional VoIP gateways or cards
Multichannel VoIP lines (SIP trunk) suppport
Easy server expansion up to 2000 IP phones
T.38 fax relay standard for fax transmission over IP networks
Unique Call Through function - call from a mobile phone via VoIP. Proxima plus recognizes the given mobile phone numbers and directs them to VoIP network

Call Through in Proxima plus IP PBX Server
- make cheaper calls via VoIP using your mobile phone

Keep everything under control

User Zone - your settings online, accessible via a web browser:
- Call history
- Hunt Groups log in/out status
- Active call forwarding to extensions and other external numbers (unconditional - CFU, if no answer within a defined time - CFNA, when busy - CFB, when not reachable/registered - CFNR),
- Voicemail status (active/inactive, number of new and all messages, message limit).
- Information about the cost limits on outgoing calls.
- View of global phonebook for proprietary and IP phones users.
- Quick and handy help with current set of server function codes

Practical information in the User Zone

Security and installer's remote care

ProximaWeb – web app. for local and remote management.
Remote access to Libra server via myserver.platan.eu platform.
Operation in Windows, Linux, Mac OS X systems thanks to the Java-based app.
Independent power backup systems.
Unique crossover connections panels arranging the server's cabling.
Embedded, quick Ethernet interface (LAN) 10/100 Base-T.
Enhanced security thanks to different access levels and complex passwords.
Local or remote management via ethernet network.
Remote access via ISDN modem, embedded analogue modem and offline software.
Universal RACK 19" casing (1 unit - 4U) for ICT cabinets or for wall mounting.

ProximaWeb

IP networks integration

Embedded VoIP
- up to 4 VoIP64 cards:
- up to 256 VoIP channels and up to 2000 IP phones
- VoIP protocol: SIP 2.0
- codecs: G.711 uLaw, G.711 aLaw, G.726, G.729a, GSM
- practically unlimited number of simultaneous calls
- higher quality of fax transmission thanks to the T.38 standard, recommended for IP networks

Networking with the use of IP network and VoIP cards:
- up to 16 servers (Proxima, Proxima plus and Libra in any configuration),
- up to 16 thousand users in a uniform system with a coherent numbering plan,
- up to 63 VoIP channels,
- easy dialling of extension numbers within a system and free internal communication,
- standard server functionality - call forwarding, call transfer, Hunt Groups, CLIP etc.,
- facilitated, intuitive configuration with a handy, interactive help,

Example of an integrated telecom system - network of Platan PBX systems

Proxima Web for remote management via a web browser
Working in different operating systems: Windows, Linux, Mac OS X thanks to the application based on Java environment
Embedded, quick ethernet interface (LAN) - 10/100 Base-T
Enhanced security thanks to different access levels and complex passwords
Compatibility with Platan CTI software
Local or remote management via ethernet network
Remote access via ISDN modem, V.32 analogue modem and offline software
Open PCTI software interface supporting other CTI systems, call centre software (including dedicated Naso CC software) or software for taxi enterprises
Hotel interface supporting the hotel software, FIAS (Fidelio Interface Application Specification) supporting Micros Fidelio hotel software.
Support of external software using the TAPI interface thanks to the Platan TAPI Service Provide
Compatibility with IP DECT phones
Compact, universal casing - wall mountable or RACK 19" (1U) for ICT cabinets

Proxima Web and Penny module

Integration with other accessories and applications

Support of different types of phones, including IP phones, IP DECT phones, smartphones (thanks to the Multi Phone function and external port), and door phones.
Innovative solution See Who's Talking – video calls for any number of users, support of IP videophones and free Platan Video Sofpthone app.
See Who Wants to Come in – support of IP video door phones and the free Platan Video Viewer app.
Support of Agent003 app. and Archiver app. to record and archive recorded calls.
Support of call center Naso CC, CRM, taxi, hotel software and other via PCTI protocol and Platan TAPI.
Hotel interface to support the hotel software, FIAS (Fidelio Interface Application Specification) to support the Micros Fidelio.
Possibility of using external call recorders.
Sending to smartphones alarm signals from e.g. smoke detectors or other sensors.
Control of external devices (lighting, entrance gates) – timed or with the use of phone.
Possibility to send voice announcement by phone to the broadcasting system (audio signal output).

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Proxima plus configuration

Proxima plus IP PBX Server is a compact device in 1U RACK casing for ICT cabinets. With the use of the dedicated holder the same universal casing can be hung on the wall. You have 7 universal slots at disposal, which permit you to use:

up to 14 analogue trunk (CO) lines
up to 16 trunk ISDN BRA (2B+D)
up to 2 ISDN PRA (30B+D)
up to 28 analogue extensions
up to 28 digital proprietary ports (instead of analogue extensions)
up to 4 VoIP64 cards - support of 256 VoIP channels (for G.711 codec), up to 2000 IP ports
up to 14 SIM cards (GSM ports)
up to 30 recording channels