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Libra

Libra PBX Server

Libra PBX Server is a new generation product, using VoIP technology, designed for medium-to- large enterprises with up to 1,000 users. Libra provides security of work and freedom of connections - in any technology, with any phone set and operating system (Windows, Linux, MAC OS X), and even in any casing - STD wall mountable or RACK for ICT cabinets. Libra offers you more flexibility and it is even more user- and installer-friendly.

Intelligent Call Distribution with call queuing, call recording and advanced voice menu scenarios enable professional handling of even intensive phone traffic. An innovative See Who’s Talking solution will enrich daily telephone contacts thanks to the video transmission.

Scheme
Key features
Call centre
Economies
Control
Integration
Libra STD
Configuration
Dimensions
Gallery
Files
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Scheme - Libra PBX Server

Platan Libra PBX Server as the centre of an ICT system

Libra - Key features

Call queuing and Intelligent Call Distribution with professionally recorded system messages and euphonious melodies
Embedded multi-channel call recording
Networking of Platan Libra, Proxima plus and Proxima servers (NEW!)
Multi Phone – possibility of connecting up to four phones (including the mobile phones) on one extension number – NEW!
Smart Callback (NEW!)
Innovative See Who’s Talking solution – video calling available to any number of users, support of IP videophones, Platan Video Softphone app.;
See Who Wants to Come in – support of IP video door phones and Platan Video Viewer free app. (NEW!)
Teleconferences, conference rooms.
Boss-secretary scenario (limited access to privileged users).
Full freedom of services and extensions numbering.
Local and remote web-based management.
Runs on Windows, Linux and Mac OS X thanks to an application based on the Java environment.
Integrated internal voicemail for all users.
Voicemail Plus – 8 group voicemail inboxes allowing to leave voice messages for a group of users.
PZK® Cost Management Programme.
User Zone accessible via a web browser.
Remote access for installers via MyServer platform.
Integrated multiple GSM cards – cheap calls to mobile networks.
Audio module and external devices control – automatically or using any phone.
Support of call center Naso CC, CRM, taxi, hotel software and other via PCTI protocol and Platan TAPI.
Two casing types – Libra STD to be hung on the wall or 19" RACK cabinet.

Call centre features

call schemes - multi-level voice menu system distributing the incoming calls with IVR (Interactive Voice Response); practically unlimited number of freely defined call schemes instead of previous infolines, with possibility of enabling call recording at any level; up to 1h of messages included;
possibility of leaving voice messages also for a group of users, e.g. the commercial office workers, in Voicemail Plus; the messages can be accessed by all group members and/or managed by a Supervisor in Platan CTI app.
call queuing with information about position in queue and estimated waiting time with possibility of setting the queue limits and/or waiting time

Call queuing in Libra PBX Server

free call transferring and passing from one call scheme to another - now the call can be transferred and left on any call scheme, e.g. in another department, where calls are answered by different group of consultants, with distinctive announcements and queues
professionally recorded system messages and euphonious melodies;
up to 25 callers listening to one voice announcement;
Intelligent Call Distribution:
- Uniform Call Distribution (UCD),
- distribution to the group according to the selected subject
- distribution on the basis of the calling line identification presentation CLIP - Automatic Call Distribution (ACD)
- call forwarding to other extension, mobile phone or voicemail system when the user is busy, logged out or fails to answer
- Black Lists of intrusive calls
- numbers with VIP status - defining the queue priority numbers etc.
- time for notes - definable time for call answerers in Hunt Groups to make notes after every answered call, enter data to database etc., during this time new calls will be directed to other people
channel limits for selected trunk line bunches in outgoing or incoming traffic (all incoming calls or calls incoming to selected call schemes) - it can be used for instance in a health center with one PRA line; with intensive incoming traffic the channel limits permit to save some free channels also for outgoing calls;
embedded multichannel recording of up to 30 simultaneous calls with Agent 003 application;
possibility of enabling call recording at any IVR level;
precise choice of users, lines and type of calls (incoming, outgoing, internal) to be recorded;
"never record" option for selected users (e.g. directors);
embedded 25-channel voicemail system (up to 25 simultaneous users)
global phonebook with up to 3000 entries;
up to 128 individual phonebooks;
free numbering of all function dial numbers and escape code (eg. 9 instead of 0 to call the external number).

Automatic Call Distribution (ACD) and Interactive Voice Response (IVR) within the Libra server

See Who's Calling - Calling Line Identification Presentation (CLIP) on all phones displays and in Platan software.
support of Naso CC - dedicated call centre software, offering advanced statistics and extended call centres features

Cost Management Programme

Penny application - individual and group billing
Calls statistics in tables and graphs

VEK (R) - VoIP Cost Eliminator:
- Access to cheap Internet telephony without additional VoIP gateways or cards
- Unique Call Through function - call from a mobile phone via VoIP. Libra recognizes the given mobile phone numbers and directs them to VoIP network

Call Through – make cheaper calls via VoIP using your mobile phone

Integrated GSM - cheap calls from analogue phones to mobile phones
I/O card - audio module and control of external devices (up to 8 inputs/8 outputs)
Up to 2000 individual accounts
Up to 1000 DDI (Direct Dialling In) numbers
Up to 2000 virtual extensions
Call buffer up to 100,000 records
Restrictions on outgoing calls
ARS/LCR - Least Cost Routing

Keep everything under control

User Zone - your settings online, accessible via web browser:

Call history
Hunt Groups log in/out status
Active call forwarding (Unconditional, No Answer, Busy, Not Reachable) to extensions and other external numbers
Voicemail status (enabled/disabled, number of new and all messages, message limit)
Information about the cost limits on outgoing calls.
View of global phonebook for proprietary and IP phones users.
Quick and handy help with current set of server function codes.

User Zone in LibraWeb

Security and installer's remote care

Libra Web – web app. for local and remote management.
Remote access to Libra server via myserver.platan.eu platform.
Operation in Windows, Linux, Mac OS X systems thanks to the Java-based app.
Independent power backup systems.
Unique crossover connections panels arranging the server's cabling.
Embedded, quick Ethernet interface (LAN) 10/100 Base-T.
Enhanced security thanks to different access levels and complex passwords.
Local or remote management via ethernet network.
Remote access via ISDN modem, embedded analogue modem and LibraPC offline software.
RACK 19" casing (1 unit - 4U) for ICT cabinets or STD casing for wall mounting.

LibraWeb

IP networks integration

Embedded VoIP
- 1000 universal VoIP ports (IP EXT or IP GW) - up to 384 IP GW,
- up to 6 kart VoIP64 cards (64 VoIP channels each),
- VoIP protocol: SIP 2.0,
- codecs: G.711 uLaw, G.711 aLaw, G.726, G.729a, GSM,
- video codecs: H.263+, H.264,
- higher quality of fax transmission thanks to the T.38 standard, recommended for IP networks

Networking with the use of IP network and VoIP cards:
- up to 16 servers (Proxima, Proxima plus and Libra in any configuration) - NEW!,
- up to 16 thousand users in a uniform system with a coherent numbering plan (NEW!),
- up to 63 VoIP channels (NEW!),
- easy dialling of extension numbers within a system and free internal communication,
- standard server functionality - call forwarding, call transfer, Hunt Groups, CLIP etc.,
- facilitated, intuitive configuration with a handy, interactive help (NEW!),

Integration with other accessories and applications

Support of different types of phones, including IP phones, IP DECT phones, smartphones (thanks to the Multi Phone function and external port), and door phones.
Innovative solution See Who's Talking – video calls for any number of users, support of IP videophones and free Platan Video Sofpthone app.
See Who Wants to Come in – support of IP video door phones and the free Platan Video Viewer app.
Support of Agent003 app. and Archiver app. to record and archive recorded calls.
Support of call center Naso CC, CRM, taxi, hotel software and other via PCTI protocol and Platan TAPI.
Hotel interface to support the hotel software, FIAS (Fidelio Interface Application Specification) to support the Micros Fidelio.
Possibility of using external call recorders.
Sending to smartphones alarm signals from e.g. smoke detectors or other sensors.
Control of external devices (lighting, entrance gates) – timed or with the use of phone.
Possibility to send voice announcement by phone to the broadcasting system (audio signal output).

See more on:

Libra STD PBX Server

Now Libra PBX Server is avaiable also as Libra STD version - in casing to be mounted on the wall. Advantages of such solution:

two-coloured metal casing = screen against electromagnetic interference
no need to aquire ICT cabinet and have own server room = lower installation cost of the whole system
backup power supply hidden inside the server, silent operation = high installation aesthetics and lower costs
universality = the same cards and drivers as used in the RACK version
possibility of connecting up to six units = expansion elasticity unprecedented so far in systems not mounted in RACK cabinets
networking Libra servers using VoIP in Platan Intelligent Networking = uniform telecommunication system supporting up to 1000 users
full functionality known from Libra PBX Server RACK version

Libra STD PBX Server
- casing to be mounted on the wall

Libra PBX Server may comprise of up to six independent units. In every unit you have 15 universal slots at disposal, which globally permits you to use:

up to 64 analogue trunk (CO) lines
up to 128 ISDN BRA (2B+D)
up to 8 PRA (30B+D)
up to 720 analogue extensions
up to 128 digital proprietary extensions
up to 6 VoIP64 cards (up to 64 VoIP channels on each)
up to 1000 VoIP ports
up to 16 SIM cards (GSM)
up to 1000 users in total
up to 30 recording channels

Platan Libra PBX Server

To adapt the system to your needs choose one of six controllers, each with different features and capabilities.

The configuration available for a Libra STD version is the same. Up to 6 units of Libra PBX Servers in STD version may be connected thus creating a bigger system. The maximum configuration is then the same as in the RACK version.